Frequently asked questions
What is the return policy?
- We want to make everyone feel safe buying from us. You're eligible for full return or exchange within 24 hours of you recieving your item.
- If the items we sent out are wrong or damaged we should be notified immediately.
- The item must be unopened , in it's original packaging.
What does IvyEve mean?
IvyEve is about creating skincare that feels honest, gentle, and truely effective. We believe everyone deserves products that work in harmony with their skin, which is why we focus on natural ingredients carefully formulated to suit all skin types.
Are your products natural?
Yes, our products are made with carefully selected natural ingredients known for their skin loving benefits. We combine the best of nature with safe, effective formulations to ensure each product delivers real results while remaining gentle on all skin types.
Are your products suitable for all skin type?
Yes, our products are thoughtfully formulated to be suitable for all skin types including dry, oily, combination, and sensitive skin.
Do you deliver worldwide?
We offer worldwide delivery.
No matter where you are, you can enjoy our products right at your doorstep. shipping rates and delivery times may vary depending on your location,and all details will be provided at checkout.
Cancellation policy?
Orders can be cancelled within 12 - 24 hours of placing them,as long as they have not been processed or shipped.
once an order has been processed or dispatched, cancellation are no longer possible
How do i order wholesale?
Thank you for your interest in wholesale
To place a wholesale order, please reach out to us with your details, including the products you're interested in and the quantity you'd like.